Solutions
The questions nobody has time to answer, the checks nobody chases, the follow-ups that wait for someone to remember. Kareenos gives that work to agents, and every agent reports to one of your teams in myKareenos.
Refund request · order #2231 · $48
Level 1 · Run · an agent in every team
Each agent has one job. It works from the messages, emails and records your business already has, and it reports to one of your teams. What you would catch, it catches. What you would chase, it chases. The decisions land with your people in myKareenos, on the web and on their phones.
“Answer my customers on WhatsApp from my Orders sheet, and send refunds to Sam.”
Front desk · Sam, Lina, Joe
412 answered this week · 9 handed to the team
02Front desk team
Your front desk stops answering the same questions all day. The agents take the routine, and your people take the customers who need a person.
Answers every customer on WhatsApp, SMS and email, from your own records, in seconds.
Refunds and unhappy customers go straight to the team, with the whole conversation.
Books, moves and reminds appointments by SMS and WhatsApp, and fills the slots that open up.
Reception sees every booking and every change, and can take over any conversation.
03Sales team
The agents answer, quote and follow up. Your sales people spend their time with the buyers who are ready to talk.
Answers enquiries by email and WhatsApp, and sends a quote from your price list within minutes.
Every new buyer is handed to a rep, with the quote and the thread attached.
Follows up every quote that went quiet, reads the replies, and books the call when a buyer is ready.
A rep gets a task in myKareenos the moment a buyer says yes.
04Finance team
The agents do the typing and the chasing. Your finance team approves, and handles the disputes.
Reads the supplier invoices that arrive by email, matches them to your orders, and files them.
Anything over your limit waits for a yes in myKareenos.
Chases overdue invoices politely, with a payment link, until they are paid.
Disputes go to your accountant, with every reminder already sent.
05Field team
Your technicians and crews get their work on the myKareenos app. The agents keep customers informed and the office up to date.
Turns repair requests into jobs, assigns the nearest free technician, and keeps the customer informed.
Technicians accept on their phone and close each job with photo proof; the office sees it live.
Makes sure the daily checks happen at every site: temperatures, cleaning, safety, with photos.
A failed or missing check reaches the site manager within minutes.
06People team
Your staff message the agents like a colleague. The agents do the legwork, and your managers make the calls.
Finds cover the moment someone calls in sick, from the people who are qualified and nearby.
Coordinators see every change, and can step in before it is confirmed.
Listens to your staff through anonymous messages and tells you what keeps coming up.
A monthly report in myKareenos, and an alert the day something serious appears.
07Management team
The agents watch what no manager has time to watch, and tell the right person what changed.
Reads yesterday across every branch and sends you a short briefing before the day starts.
Anything urgent becomes a task for the right manager in myKareenos.
Reads every new review and survey across your branches, and tells each manager what to fix.
Each manager gets only their own branch’s issues, as tasks.
Level 2 · See · Workspace · when you are ready
Nothing to build on day one. Later, the records your agents keep become a board for each team, and reports you can share as a link, built by the Super Agent when you ask in your own words.
subdirectory_arrow_rightGrows from the sheets your agents already keep
Today’s orders, open quotes and who is waiting on whom, live on one screen for the manager.
What came in, what is owed and who is late, shared as a link with your accountant every Monday.
A page your dispatcher keeps open and your technicians check on their phone.
Your team adds orders on one simple screen, and the agents pick each one up the moment it is saved.
Level 3 · Ship · K-Apps · when you are ready
The same agents can serve your customers in apps at your own address. The same teams stay in the loop in myKareenos, exactly as they do today.
subdirectory_arrow_rightRuns on the same agents and sheets
Your buyers sign in, reorder and see their invoices. The agent that answers their emails answers here too.
Patients pick a time, and the agent that already books by SMS confirms it and sends the reminder.
Publish the whole setup, agents and sheets included, so other businesses can start from what you built.
Shoppers ask in a chat box, and the agent that answers WhatsApp replies. Hard cases still reach your team in myKareenos.
Businesses like yours
Six kinds of business where these agents and teams already work together every day.
Shifts covered, visits confirmed, families kept informed
Learn more arrow_forwardhandymanRequests turned into jobs, technicians dispatched, paperwork collected
Learn more arrow_forwardshieldPatrols checked, incidents reported, every shift briefed
Learn more arrow_forwardapartmentWork orders, vendors and inspections followed to the end
Learn more arrow_forwardmy_locationArrival updates for customers, alerts acted on, drivers coached
Learn more arrow_forwardconstructionDaily logs, trades and equipment kept moving
Learn more arrow_forwardSign up, describe the job in your own words, and choose the team it reports to. Prefer to see it first? Book the 15-minute demo and we show you an agent working on a sample of your own business data.