Work orders that age in silence
A ticket gets created, assigned, and forgotten. Nobody chases it until the tenant escalates, and the record shows you knew.
For facility & operations management platforms
A building full of tickets. A platform that closes them.
Work orders, vendors, inspections, visitors, safety checks: your platform tracks them across sites. Kareenos adds agents that coordinate the work: chasing vendors, scheduling inspections, escalating what’s overdue, and keeping a record of everything.
On-premises · Your infrastructure · Live in 30 minutes
smart_toyWork Order Agent online · actingmore_horiz
Vendor hasn’t confirmed HVAC ticket #2291 and the SLA breaches in 4 hours. Calling the approved backup now.
Great. Keep me posted.
task_alt Backup confirmed 2 p.m. · tenant updated
The room your customers are sitting in
The pains your platform records
but can't yet act on.
Vendors on their own schedule
The contractor said Tuesday. Nobody confirmed, nobody followed up, and the site visit happened on nobody’s calendar.
Inspections done on paper, late, or not at all
Fire, HVAC, elevators, permits: recurring compliance that depends on someone remembering.
Portfolio blindness
Each building runs its own way. What works at one site never reaches the other twenty; what fails repeats everywhere.
Digital staff for this vertical
Roles your customers hire
through your platform.
Each role is an autonomous agent with a job, an SLA, and an escalation path: sold by you, billed by you, branded as you.
Digital staff
Work Order Officer
Owns every ticket’s lifecycle: assignment, vendor confirmation, follow-up, completion evidence, and tenant communication.
Watches
- Ticket age and SLA clocks
- Vendor responses and ETAs
- Completion photos and sign-offs
Acts
- Chases vendors until confirmed
- Updates tenants automatically
- Escalates SLA risk before breach
Digital staff
Compliance Calendar Officer
Tracks every recurring inspection, certification, and permit across the portfolio. Schedules early, chases evidence, files everything.
Watches
- Inspection due dates by site
- Certificate and permit expiries
- Inspector reports and findings
Acts
- Books inspections ahead of deadlines
- Collects and structures evidence
- Escalates findings into work orders
Digital staff
Portfolio Pattern Officer
Compares every site against every other site on costs, response times, and recurring failures. Tells the operations director what to copy and what to fix.
Watches
- Per-site spend and ticket volume
- Recurring equipment failures
- Vendor performance across sites
Acts
- Surfaces cross-site patterns weekly
- Flags anomalies the moment they form
- Recommends what the best site does differently
Concrete, not conceptual
What a Tuesday looks like
with agents on staff.
Trigger
An HVAC ticket hits 80% of its SLA window with no vendor confirmed.
Agent
The agent calls the assigned vendor, gets no commitment, contacts the backup vendor from the approved list, confirms a 2 p.m. slot, and updates the ticket and the tenant.
Outcome
SLA kept. The facility manager reads about it in the daily brief instead of the breach report.
Trigger
A fire-extinguisher inspection is due in 21 days across 14 buildings.
Agent
The agent schedules the inspector for all 14 sites, notifies each building contact, collects the certificates as they complete, and opens work orders for the two failures.
Outcome
Portfolio-wide compliance with zero coordinator spreadsheet hours.
Trigger
The same pump fails for the third time in four months.
Agent
The agent connects the three tickets, pulls the maintenance history, flags the repair-vs-replace economics, and routes it to the operations director with the vendor history attached.
Outcome
A capital decision gets made on evidence instead of a fourth emergency call-out.
Your CMMS data, activated
Reads your buildings, assets, and tickets in place
Kareenos adaptors read your existing sites, assets, work orders, and vendor lists. Read-only, schema mapped automatically. Ticket events become intents; your SLA rules become agent behavior.
- Read-only adaptors over your CMMS / IWMS database
- Ticket, sensor, and inspection events as typed intents
- Email, WhatsApp, SMS, and voice for vendors and tenants
- Per-site compliance evidence in Live Workbooks
cable
Read-only adaptors · Your schema · Your infrastructure
The next step
Turn your FM platform into the operations director every portfolio needs.
Thirty minutes. We run an aging work order and a compliance sweep against your schema, live.
What you get: a working Kareenos sandbox configured for your platform, plus the technical deployment spec.