Solutions by industry
Kareenos for home care
A home care agency runs on schedules that change before sunrise, visits that need proof, and families who want to know how their parent is doing. Most of it arrives as messages: a caregiver calling out, a daughter asking about today’s visit, a note missing after a visit.
Kareenos gives those messages to agents. They cover shifts, collect visit notes and answer families from your own records. Your coordinators see everything in myKareenos and decide what matters.
- Who it is for
- Home care and caregiver agencies, from one office to several branches.
- What comes in
- Call-outs and voice notes from caregivers, questions from families, visit notes, emails from case managers.
- Your teams
- Coordinators and the office on the web, caregivers on the myKareenos app.
- A good first agent
- Shift cover. Most agencies add family updates next.
A day with agents on the team
What arrives, what the agent does with it, and who in your team sees it in myKareenos.
- 5:40 a.m.
A caregiver sends a voice note on WhatsApp: she can’t make her 6 a.m. visit.
smart_toyThe agent finds caregivers who are qualified, free and near the client in your Caregivers sheet, and offers the visit one after another until someone says yes.
groupsCoordinators find the visit covered when they start, with who said no and why, and can change it with one tap.
- 9:15 a.m.
A visit ends with no clock-out and no notes.
smart_toyThe agent messages the caregiver while they are still nearby, collects the notes in a short conversation, and files them against the visit with the time.
groupsOffice sees the visit complete and billable. Anything still missing by noon becomes a task.
- 11:00 a.m.
A client’s daughter asks on WhatsApp: “How was mum today?”
smart_toyThe agent answers from today’s visit notes in plain words: arrived on time, lunch, medication given, a short walk outside.
groupsCoordinators get any worry in the question (a fall, a complaint, a change in health) as a task with the conversation attached.
- 2:30 p.m.
A caregiver’s first-aid certificate expires in 14 days.
smart_toyThe agent reminds the caregiver, collects the new certificate as a photo, and updates the Caregivers sheet.
groupsOffice sees who is up to date. Anyone still expired is flagged before their next visit.
- 6:00 p.m.
Tomorrow’s schedule still has two open visits.
smart_toyThe agent offers them to available caregivers tonight, so nobody wakes up to a gap.
groupsCoordinators approve any overtime, or a caregiver who is new to the client, before it is confirmed.
The agents
Each agent has one job and reports to one of your teams.
- event_repeat
Shift Cover Agent
Covers call-outs and open visits from the caregivers who are qualified, free and nearby.
groupsReports to Coordinators, in myKareenos - fact_check
Visit Notes Agent
Makes sure every visit has its clock-out, tasks and notes, and chases what is missing the same day.
groupsReports to Office, in myKareenos - family_restroom
Family Updates Agent
Answers families on WhatsApp and SMS from the visit notes, and sends a short summary after each visit to those who want one.
groupsReports to Coordinators, in myKareenos
Your teams in myKareenos
People stay in charge. This is what each team sees, and where.
What you need to start
grid_onSheets to start with
- Clients
- Caregivers
- Visits
forumChannels to connect
- SMS
extensionTools it can use
- Your scheduling system, read where it is
- Google or Microsoft calendar
infoAlready keep your schedule in a system? Kareenos can read it where it is. Nothing has to move.
Later, when you are ready
Nothing to build on day one. When the agents are running, the same records can grow into more.
- Level 2 · See
- A coverage board for coordinators, and a weekly hours report for billing, built from the same sheets.
- Level 3 · Ship
- A family portal at your own address, where relatives read visit notes and message the agency.