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Kareenos for fleets and tracking

A fleet produces hundreds of alerts a day: speeding, idling, a door opened, a temperature rising, a vehicle out after hours. Most are noise, a few matter a lot, and customers still call to ask where their delivery is.

Kareenos gives the alerts to agents. They read each one in context, act on the ones that matter, and keep customers informed about arrival times. Your dispatchers and fleet managers see what needs a person in myKareenos.

Who it is for
Delivery, distribution, service and transport fleets, from ten vehicles to hundreds.
What comes in
Alerts and positions from your tracking system, drivers’ messages, customers asking where their delivery is.
Your teams
Dispatch and fleet managers on the web, drivers on the myKareenos app.
A good first agent
Arrival updates for customers. Alert handling usually comes next.

A day with agents on the team

What arrives, what the agent does with it, and who in your team sees it in myKareenos.

  1. 9:30 a.m.

    Traffic adds 50 minutes to a delivery route.

    The agent works out new arrival times for the six remaining stops and messages each customer their new window.

    Dispatch gets only the one delivery that will miss its promised time, to decide.

  2. 11:15 a.m.

    A customer asks on WhatsApp: “Where is my delivery?”

    The agent answers from the vehicle’s live position and the route: second stop from now, about 25 minutes.

    Dispatch sees the conversation and steps in only if the customer asks for a person.

  3. 2:40 p.m.

    A driver brakes hard three times in an hour.

    The agent checks the route and traffic, sends the driver a short, friendly note, and logs it on the driver’s record.

    Fleet managers see repeat cases with the evidence, ready for a coaching conversation.

  4. Sunday 4:00 a.m.

    A refrigerated trailer’s temperature crosses its limit.

    The agent checks the load, calls the driver, gets no answer, and calls the on-call manager with the trailer’s location and cargo.

    On-call managers get the call and a task with every step already logged.

  5. 11:00 p.m.

    A van leaves its yard with no job scheduled.

    The agent messages the assigned driver, records the answer, and follows your after-hours rule.

    Fleet managers find the incident on the record in the morning, or are woken up if your rule says so.

The agents

Each agent has one job and reports to one of your teams.

  • Arrival Updates Agent

    Watches every route against live positions and tells customers the truth about arrival times before they ask.

    Reports to Dispatch, in myKareenos

  • Fleet Watch Agent

    Reads every alert in context (route, schedule, driver, history) and acts on the ones that matter.

    Reports to Fleet managers, in myKareenos

  • Driver Coaching Agent

    Sends drivers short, friendly notes after risky driving, and brings repeat cases to a manager with the evidence.

    Reports to Fleet managers, in myKareenos

Your teams in myKareenos

People stay in charge. This is what each team sees, and where.

TeamWhereWhat they see
DispatchmyKareenos on the webDeliveries that will be late, customers who asked for a person.
DriversmyKareenos appTheir stops in order, route changes, short notes about their driving.
Fleet managersmyKareenos on the webIncidents, after-hours use, repeat driving cases, temperature alarms.

What you need to start

Sheets to start with

  • Vehicles
  • Drivers
  • Deliveries
  • Customers

Channels to connect

  • WhatsApp
  • SMS
  • Phone calls

Tools it can use

  • Your tracking or telematics system
  • Maps and routing

Kareenos works with the tracking you already have. It reads the positions and alerts; it does not replace your devices.

Later, when you are ready

Nothing to build on day one. When the agents are running, the same records can grow into more.

Level 2 · See
A live map of vehicles and deliveries, and a weekly safety and on-time report.
Level 3 · Ship
A delivery tracking page at your own address, where customers follow their delivery.